Support That Moves With You

Your journey with Topia doesn’t stop at go-live. Our global support team keeps you confident and compliant as your mobility program evolves, from quick troubleshooting to strategic guidance on complex global workforce challenges.

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Ongoing Support as Your Use of Our Technology Grows

Global Assistance

and Support Coverage

Get responsive help wherever your teams work. Our support specialists span time zones and regions to provide timely answers and resolve issues fast.

Deep

Product Expertise

From tax compliance to immigration workflows, our experts understand every Topia module. We guide you through advanced use cases, integrations, and new feature rollouts.

Proactive

Guidance

We don’t just react to tickets. Our Support and Customer Success teams collaborate to flag common pitfalls and help you stay ahead of compliance changes.

See It in Action

Ready to see how Topia’s customer support can keep your global workforce strategy running seamlessly? Speak with a representative to learn how our platform eliminates risks while keeping your global workforce agile.

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HOW SUPPORT AT TOPIA WORKS

From Question to Resolution

Submit a Request

Open a ticket in the Topia Support Portal with the details of your issue or question.

Expert Triage and Response

Our specialists review your request, route it to the right expert, and get back to you with next steps or quick fixes.

Resolution and Follow-Up

We work with you to fully resolve the issue and confirm everything is functioning as expected.

Continuous Learning

Each request helps us improve. Insights from support cases feed into our product knowledge base and future updates — so your experience keeps getting better.

FAQs

How do I contact Topia Support or submit a ticket?

You can access the Topia Support Portal from your Topia account menu. Once there, you can open a new ticket, add details or attachments, and track progress in real time. You can also email your organization’s designated support address if your admin has enabled it.

What types of issues can Topia Support help with?

Topia Support assists with a wide range of needs — from troubleshooting login or configuration problems to guiding integrations with HRIS, payroll, and travel systems. We also help users understand and make the most of Topia modules, and we connect you with specialists when requests involve compliance, tax, or immigration considerations.

Does Topia offer global coverage and help with tax or immigration compliance issues?

Yes. Our support specialists operate globally and can escalate compliance-sensitive topics — such as tax thresholds, immigration documentation, or payroll reporting — to our product experts and your Customer Success Manager to ensure accurate, audit-defensible guidance.

Where can I find Topia user guides, release notes, and product documentation?

Visit the Resource Library in the Support Center for self-service help. You’ll find user guides, step-by-step setup instructions, training videos, release notes, and best-practice playbooks for every Topia module.