WHY GEN Y PREFERS QUOTE COMPARISON PLATFORMS FOR SHIPPING
By Brynne Herbert
Jul 08, 2013
Much has been said of Gen-Y and mobility, however one thing that is very clear is that they prefer using price comparison engines for arranging their shipping. This attitude is derived from some of the innate attitudes of Gen-Y with regards to being in-control, having choice, and using technology. Since childhood Gen-Y has been successfully using price comparison engines for almost everything, whether it is booking flights online, shopping for groceries, or hiring subcontractors for complex work. Why should shipping be any different?
The largest issue is that shipping can be a potential minefield for the inexperienced and unaware movers. There are lots of risks for movers including overpaying, damage to goods, and even theft. Lacking any good comparison platforms online, most customers either have to rely on the fixed choices provided to them by relocation management companies or have to do a quick we search. With respect to the former, Gen-Y lacks flexibility and choice and they dislike this. With regards to the latter, there are high risks in that there are no publically available track records or reviews of shipping companies. At best, a mover would have to rely on world of mouth, and even that can be unreliable.
One of the greatest dangers for movers in general is that they can get overcharged. We examined 192 quotes provided by a number of mainstream shipping companies. For any identical move, quotes can range from being within 8% of each other to having over a 320% difference. The average quote difference was around 80% of the shipment value. In one instance a company we examined quoted over $10,000 for what should have been a $1,000 move from London to Berlin. When approached the company revised their quote to a more appropriate $1500. Their premium price was purely down to the fact that they hadn’t picked the most efficient transport route for the job. For the inexperienced Gen-Y this is problem is a very likely risk. It also reflects on the advantages, and thus preference, of Gen-Y to use comparison engines. Through obtaining multiple quotes any mover can rest assured that they are not being taken advantage of.
Another common risk is that of late arrivals or damage. The internet abounds with stories of independent shippers not keeping to their committed delivery date or even damaging the goods during delivery.
Lastly, there is a serious risk of theft and extortion. One company gave a Maine, USA resident a quote over the telephone for the cost of his move based on the estimated weight. Once the movers household goods were loaded on the truck, the driver informed him that original estimate wouldn't apply because the 'cubic feet' of his goods far exceeded the estimate, and would have to be paid accordingly. Several days of telephone calls later -- and then only after he threatened legal action -- his goods were finally delivered. With international shipping there is often little one can do when goods do go missing, and if the company holds your goods ransom, there is again little you can do, since you are probably in a foreign country with little idea how things work. For this reason it is important to select your shipping company carefully.
The key to avoiding disaster stories like these is through planning. However, in today's faced paced world few professionals ever have the time to dedicate hours to such research. Fortunately there is help, MOVE Guides has pioneered a system that allows international movers to do away with these problems altogether. Users on the site can learn practical information about their target cities, compare quotes for dozens of different types of vetted services, and ultimately book and manage all those services.
MOVE Guides has gone through the trouble of identifying the major shipping companies in each geographic area. Furthermore, all the shipping suppliers on the MOVE Guides platform agree to stringent quality controls and feedback mechanisms. Ultimately this means that no mover that uses the platform ever puts themselves at risk. The MOVE Guides approach is optimal for Gen-Y because it allows them to take advantage of the flexibility and choice that a comparison engine allows them, but at the same time doesn’t expose them to the risks of freely searching on the internet for suppliers.
Get in touch today to find out how MOVE Guides can help move your employees around the world!